Flat Rate Shipping - $5.99
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Flat Rate Shipping - $5.99 |
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Service Hours
Monday - Friday
8am - 5pm PST 310-326-2300 800-825-1257 |
Frequently Asked Questions
Here are some of the most frequently asked questions, if your question is not answered here, please use the contact information below, so we can make sure your questions are answered.
Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, American Express & Discover. All charges will appear as "Best Costume" on your statement.
Q: Do you ship outside the USA?
A: Yes, we ship to all USA locations including APO/FPO, Canada, and Internationally. Please see our shipping rates for International shipping.
Q: How much is shipping?
A: Please view our shipping rates page.
Q: How soon will my package arrive?
A: For standard USA ground shipping, your package should arrived within 1-6 business days, depending on your location. We ship from Los Angeles, so the closer you are to us, the faster your package will arrives. You can alway view our USA transit map for a better time frame. You can alway choose express shipping. options, please keep in mind that depending on when you place your order, you may have to add one or two days to your shipping time (example: You buy an item on Saturday and choose next day shipping, the package will ship on Monday and arrived on Tuesday). Most shipping companies do not pick-up or deliver on weekends or holidays.
Q: Can I return or exchange my order?
A: Yes, please review our return/exchange policy for more info.
Q: How can I check the status of my order?
Q: What is your privacy and security policy?
Q: Do I have to pay sales tax?
A: We are a California based company, and by law are required to collect 8.25% sales tax for all orders that ship within California. We do not collect sales tax on any order shipped outside California.
Q: I am an International customer, what about duty, taxes and brokerage fees?
A: International buyers are responsible for any additional Customs clearance charge (Duties and Taxes). International shipments may be subject to Import Duties and Taxes. Such fees are levied once a shipment reaches the final international destination. Customs policies vary widely from country to country. Best Costume Shop has no control over these charges and cannot estimate the amount of such fees. We encourage all our international customers to contact their local customs office or local FedEx brokerage office if they need additional information before purchasing our products.
Q: The costume I recieved looks a little different then the picture on your web-site?
A: Costume styles and colors are subject to variations by the manufactures. These variations are beyond our control. Most varitations are slight and some can be more noticable. We will update the site pictures and descriptions as soon as we are aware of these variations. If your costume has a variation from the picture or description as noted on the web-site, there is a good chance that the manufacture changed the production and exchanging the costume will not change the variation. If you are not satisfied with the costume variation, then you may return for a refund under our standard return policy.
Q: I still have more questions, how can I contact you?
Mail:
Best Costume Shop
2917 Lomita Blvd
Torrance, CA 90505-5106
Customer Service Telephone Hours:
Monday - Friday 8am - 5pm (Pacific Time)
Phone: (800) 825-1257 (USA & Canada Only)
Phone: (310) 326-2300 (Outside USA)
Fax: (310) 326-8589 E-Mail: info@bestcostumeshop.com |
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